Cancellations and Refunds Policy

At NINIANI, we are committed to creating a transparent and fair shopping experience for all our customers and vendors. As a multi-vendor marketplace showcasing products from various artisans and local sellers, please note that cancellation and refund policies may vary from vendor to vendor.

1. Vendor-Specific Policies

Each vendor on NINIANI sets their own terms regarding:

• Order cancellations
• Returns and exchanges
• Refund eligibility and timelines

We encourage customers to carefully review the specific cancellation and refund policy listed on the individual product page or vendor profile before placing an order.

2. General Guidelines

While vendor policies may differ, we follow a few general guidelines to support fair practices:

• Cancellations: Most vendors accept cancellations within 24 hours of placing the order, provided the item hasn’t been shipped.
• Returns & Exchanges: Some products, especially handmade or custom-made items, may not be eligible for returns.
• Refunds: If approved by the vendor, refunds will be processed via the original method of payment within 7–10 business days after the returned product is received and verified.

3. Items Not Eligible for Refund

• Personalized, made-to-order, or customized items (unless defective)
• Items marked as Final Sale or Non-Returnable
• Items that have been used, washed, or altered

4. Vendor Communication

If you have an issue with a specific order:

• Contact the vendor directly through the vendor’s profile page or via the order details page.
• If the issue is unresolved, you may raise a ticket with our customer support team.

5. Need Help?

If you’re unsure of a vendor’s return or refund policy or need assistance in resolving a dispute, please reach out to our support team.

📧 Email: niniani2025@gmail.com
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